The fast-changing needs of various industries and economies necessitate the quick and successful implementation of technology. Technology is the critical enabler for businesses worldwide. Nowadays there is zero margin for error. Because software has such a high impact on businesses, software quality/testing has been catapulted in importance to a new level. This paradigm shift has transformed QA/Testing services. They are no longer just a small part of the software development lifecycle. Testing services are now a specialized, transformational, and mission-critical function. They must be driven by innovative and flexible models, including, but not limited to, people, processes, and technology.

TCG Digital's Testing Center of Excellence has evolved, adapted and matured over the last 15+ years. Through the use of end-to-end managed testing services, we continue to assist clients leverage quality as a differentiator. Our experience in working with global clients across industry verticals has enabled us to develop a powerful engagement model. We help build the QA roadmap from a mid-term to a long-term perspective. The use of the latest tools, acquired skillsets, and standardized processes is an essential part of this process. However, the formula for successful test outsourcing requires more. We use our model to make that difference and help our clients succeed

Typical Requirements for Successful Test Outsourcing

  • Product and/or application knowledge. This aspect impacts productivity and time-to-market.

  • Management of cross-cultural and multi-location teams. Governance; reporting; knowledge retention; and minimizing impact of attrition are part of the overall tasks to complete.

  • Tool, process, and resource optimization for a heterogeneous landscape is important. A mix of software applications and products is needed to meet cost vs quality vs time-to-market requirements. They impact the total cost of ownership.
  • Domain knowledge is key for successful testing.
  • Process standardization must be balanced with the use of agile and dynamic engagement models.
  • Value creation and innovation beyond basic quality assurance are important.

Our Critical Success Factors

People, processes, technology and tools are certainly widely available in the market. However, in reality, the effective implementation of these human and non-human resources is not always achieved. Best in class personnel tend to have high attrition rates if they are not given adequate opportunities to challenge their intellect. Standardized and proven processes must be agile and flexible enough to meet the specific needs of the client. In today's environment, the "one shoe fits all" approach is passé. The diverse and multiple tools and technology available in the industry make it even more important to clearly identify the best fit. An approach expressly tailored to the client's business should be implemented even before beginning with an engagement or managed testing model.

Some of our innovative approaches include:

  • Involving subject matter experts and acclaimed Business Analysts to work with testing teams early into the cycle. This intense teamwork mitigates the risk of surprises at later stages. The unexpected generally has a critical impact on testing engagements.

  • Using agile delivery models with continuous integration to ensure success

  • Focusing on investing in specialized areas that our clients can leverage. This approach includes performance testing; security testing; and mobile testing. It also entails building reusable assets and intellectual property (IP).