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Legacy to Digital: Airlines transformation

TCG Digital has invested in the aviation industry for over 17 years. Our focus has been on the aviation vertical, and we have continuously evolved with the fast, changing dynamics of this industry. We deliver more for less. Our scope of effort ranges from PSS migrations to product development to digital transformations.

Enabled by technology, TCG Digital has delivered business value to every aviation client - from the largest airlines to start-up carriers. Our global clientele spreads across North America, Latin America, Europe, the Middle East, Asia Pacific, and Africa. These Full-Service Carriers FSC), Low-Cost Carriers (LCC) and "Hybrids" have multi-year strategic partnerships with us aligned to their business and budgetary needs. They grow with the help of our capabilities and solutions.


TCG Digital Capabilities

Business consulting for operational efficiency: IT roadmaps; individual customer view across various customer touch points; and business outcome-driven analytics.

PSS consultancy and migration with expertise on Apollo, Shares, Sabre, Navitaire (now Amadeus), Radixx and Troya. Additional guidance from extremely qualified TPF/ACLS consultants.

Comprehensive domain understanding across various functions: Reservations; PSS; revenue management; budgeting and forecasting; ancillary services; airline and airport operations; and other enterprise services. (This expertise significantly reduces the overhead that the airline's business stakeholders have when working with a technology partner).

Comprehensive domain understanding across various functions: Reservations; PSS; revenue management; budgeting and forecasting; ancillary services; airline and airport operations; and other enterprise services. (This expertise significantly reduces the overhead that the airline's business stakeholders have when working with a technology partner).

Investments in key areas of digital transformation: Analytics; Cyber Security; and Mobility.

Domain training: Basic and advanced courses to enhance technical support personnel's understanding of the airline business.

Offshore Knowledge Centres: Flexible engagement models; intellectual cooperation with aviation experts around the globe to enhance industry best practices; and association with academicians and institutions, such as UC Berkeley, to lead in the development of innovative solutions and competencies to future-proof your business.

Advanced Analytics & Optimization: Actionable business insights based on intensive data leverage and expertise provided by aviation domain experts, statisticians, and data modelers.

Solutions

Aviation Analytics Solutions

  • Impact of flight disruption on loyal customers
  • Ancillary revenues and Customer purchasing propensity; Routes by product, by route, by most profitable customers, etc
  • Customer sentiment analysis
  • Route profitability
  • Revenue target monitoring: Monitoring different KPIs such as ASM, Load Factor, Yield, Market Share, Market growth with respect to forecasted, budgeted, and actual values; Revenue Budgeting, and Revenue Forecasting
..Read More

SAMPLE EXPERIENCES ACROSS GLOBAL AIRLINES :


Business Model Client Location Core System TCG Digital Value Add    
FSC North America APOLLO/ Travelport SHARES
  • Strategic IT Partner – PSS transformation from Apollo to HP Shares
  • Worked across areas like Reservations, Ticketing, DCS, Self Service, Ancillary, Baggage Management, Airline and Airport Operations, Optimization and Enterprise Integration
FSC North America Sabre
  • Implemented TCG Digital's Employee Travel Management product integrated with SabreSonic
FSC Latin America SHARES
  • Integration consulting for PSS transformation
  • Award winning implementation & ongoing Support of TCG Digital's Employee Travel Management product integrated with SHARES
  • Performance Testing ( load testing and stress testing ) of crew management system
FSC Europe TROYA
  • Development Enhancement and Ongoing maintenance and support of Reservation, Ticketing and Departure Control systems
  • Aviation domain training to business analysts and technology consultants
LCC Europe Navitaire
  • Functional Testing and test automation of internet booking engine
Hybrid Middle East Radixx
  • Built Revenue Forecasting, Revenue Budgeting and Target Monitoring System that interfaces with the Radixx to retrieve Pax booking data
  • Extensive understanding of Radixx data model and web services
  • Architecture and design of the Enterprise Data warehouse for various operation departments including Cargo, MRO,Flight Scheduling & Operation, HR & Procurement etc
LCC Asia Pacific Navitaire
  • Design , development and Implementation of TCG Digital's Crisis Management system
  • Customization based on compliance and business processes of enterprise
Start-Up Africa Radixx
  • Define IT Roadmap and Blueprint to build ODS using Radixx data feed
  • Leverage knowledge of Radixx data model to build interfaces with downstream systems
LCC Asia Pacific Navitaire
  • Consulting for business process and IT roadmap
  • Gap assessment from "AS-IS" to "TO-BE" vision based on industry best practices
FSC Asia Pacific Sabre
  • Consulting to create business and IT alignment and strategy for building a future proof modern digital airline
  • Design , development and Implementation of TCG Digital's Crisis Management system
FSC Asia Pacific SITA
  • Developed a MATIP IATA host to host solution for all GDS interfaces over an IP network for a leading passenger airline

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